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Providence Health & Services Chief Operating Officer - St. John's Health Center in Santa Monica, California


Providence is calling a Chief Operating Officer to our Saint John's Health Center in Santa Monica, CA.


The Chief Operating Officer (COO) is responsible for the smooth and efficient operations of St. John's Health Center and associated business lines. In this capacity, the COO carries responsibility for assisting in development and integration of the organizational strategic plan with operations. The COO is expected to act in the absence of the Chief Executive Officer. The COO will exercise management responsibility over the hospital, ensuring efficient services that are designed to meet the needs of patients, physicians, the public and staff. This will either be done directly, or through delegation of responsibility to the management staff. The COO provides direct or indirect oversight of day-to-day operations of the hospital, implements strategy of Chief Executive (CE) and Providence St. Joseph Health Southern California region, and rotates as Administrator on Call.


  • Demonstrates Providence Health System core values of compassion, dignity, justice, excellence and integrity to patients, caregivers, and visitors; and provides quality service in the performance of work assignments and duties.

  • Directs and supervises the Departments and associated functions of all areas of responsibility.

  • Develops short and long-term objectives, plans and strategies, which optimize the use of personnel, material resources, and information technology in an effort to meet and exceed the commitments to customers. Assists the CE in development of strategic facility plan and implementation.

  • Develops budgets and capital requirements and assure compliance. Assists others as needed.

  • Consults with relevant personnel and customers to determine priority areas of need in order to establish goals and plans. Coordinates services throughout the continuum.

  • Oversees activities related to workflow, processes and procedures to assure seamless service.

  • Effectively plans and communicates change keeping in mind the needs of the customer and all stakeholders.

  • New hires and annual evaluations are completed in a timely manner completion rate is not less than 95%.

  • Learns and uses project management and workout tools to facilitate meetings, planning and problem solving processes and consensus building. Effectively prioritizes and utilizes support personnel such as the black belt and financial analyst to assure maximum effectiveness of process changes and analysis.

  • Implements systems and processes to improve patient throughput in an acute care, specifically for both inpatients and ER patients as well as throughout the post-acute continuum.

  • Collaborates with Executive Leadership Team(s) and others in planning, policy development, and operations:

  • Assists with the establishment of programs, program goals and provides direction to others to attain program objectives.

  • Develops organizational structure, plans, program guidelines, policies and procedures to support and carry out the organization's goals and objective in collaboration with others.

  • Ensures that appropriate services are provided, which are consistent with the mission, values and goals. Handles complaints in keeping with customer service focus and values.

  • Organizes, controls, prioritizes and coordinates activities to achieve program objectives.

  • Keeps senior leaders, staff, and others informed of program activities through records, documentation, reviews, meetings and communications.

  • Responsible for clinical ancillary services; inclusive of inpatient and outpatient (ambulatory) services.

  • Oversees and coordinates all construction and capital budget items for the Medical Center, off site MOB's and other rental properties.

  • Remains current with economic environmental changes, regulatory requirements and system and process developments.

  • Assures appropriate staffing, productivity and competency as well as retaining high performing staff.

  • Manages all non-3rd party payer contracts, with a primary focus on physician contacts and operational expense management.

  • Demonstrates a clear understanding of physician communication needs and preferences by developing strong and credible relationships with the medical staff.

  • Oversees/facilitates the proper flow of information to assure awareness of associated policies, priorities and initiatives. Foresees and anticipates the needs for informing and produces concise, clear documents.

  • Assures staff is informed and current of organizational changes, policies and processes.

  • Leads selection of direct reports. Designs accountability and reporting criteria. Evaluates and administers rewards for performance. Completes performance evaluations in a timely manner. Holds each direct report accountable according to specific performance criteria. Also, reviews the selection and performance evaluation of key personnel (secondary level reports).

  • Facilitates effective decisions and priority setting. Delegates appropriately to allow decision making at the appropriate level.

  • Develops an environment of mutual confidence, trust, integrity and ethics and mutual respect in support of a just culture. Assertively participates in, contributes to, and monitors the development and accountability of people. Rewards appropriately. Also ensures "ownership" and accountability.

  • Serves as a delegate in committees or as a representative on behalf of and as requested by the Chief Executive.

  • Accepts additional responsibility as a leader for other operations as requested.

  • Holds the authority to hire, reclassify, appraise, discipline, and terminate direct reports. Termination occur in consultation with Human Resources.



  • Bachelor's degree required. A Master's Degree, or equivalent, with a healthcare focus is preferred, but not required.

  • Ten (10) recent years of progressively responsible, successful experience in healthcare management/administration with the last five (5) years in a key leadership level position (above Director). Prefer direct management responsibility within any or all of the following areas: areas of direct report, overall hospital operations management and financial analysis and budgeting.

  • Demonstrated strong analytical skills to evaluate results through data monitoring. Experience in the use of Microsoft Office tools is preferred and meditech information systems. Excellent communication skills both written and verbal.

About the hospital you will serve:

Providence Saint John’s Health Center in Santa Monica, California, is part of Providence Health & Services, an integrated, not-for-profit network of hospitals, care centers, medical clinics, home health services, affiliated services and educational facilities in the western United States. Founded in 1942, Providence Saint John’s Health Center enjoys a reputation for clinical excellence across many disciplines.

The 266-bed health center has a medical staff of more than 900 physicians, 1800 employees and a host of volunteers who share a commitment to providing quality care for all.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Leadership

Location: California-Santa Monica

Req ID: 240481