Providence Health & Services Executive Director, Neurosciences and Ortho/Spine Institute in Santa Monica, California
In partnership with the Executive Medical Director, the Executive Director is accountable for leadership, direction and implementation of the Neurosciences and Ortho/Spine Institute for Providence Saint John’s, including development and implementation of a strategic plan in collaboration with aligned and independent stakeholders in West LA.
Transform delivery of clinical care – Develop and implement program strategies that will provide an exceptional patient-centered experience by developing a seamless care delivery system and innovative care models to improve quality outcomes, reduce unnecessary clinical variation, improve coordination across the continuum, and help implement care consistent with state and national clinical guidelines.
Create enduring alignment with physicians, researchers and clinicians – Create internal and external provider alignment strategies that strengthen seamless and innovative care delivery and achieve the Triple Aim: improved quality, affordability and customer experience.
Thrive under new reimbursement models – collaborate with Finance and Managed Care to develop program strategies and partner with payers, purchasers and providers to develop reimbursement models that advance seamless and innovative care delivery by rewarding quality, care coordination and value.
Enhance access by improving affordability – Develop and implement program strategies to enhance access to care, clinical effectiveness and improve healthcare affordability by providing value-based care across the continuum and reducing overall administrative and care delivery expenses.
Grow to meet community needs – Create and implement strategies to serve more people throughout the continuum of care via appropriate growth and development of programmatic services in existing and new markets.
Develop and successfully implement a Neurosciences and Ortho/Spine Institute Strategic Plan including ministry and market-specific growth plans, capital planning and resource allocation across the continuum, in collaboration with Regional, Ministry and physician leadership and other key stakeholders.
Develop and implement a physician alignment and growth strategy across West LA Neurosciences and Ortho/Spine services, including medical foundations, medical groups, IPAs, and independent practices.
Develop and oversee Neurosciences and Ortho/Spine Institute program operating and capital budgets.
Develop and maintain a balanced scorecard to monitor and measure key program goals and outcomes, including Triple Aim goals (improved quality, affordability, experience), program growth, physician alignment and growth, and other goals that may be established.
Assess market and determine areas of opportunity/threat within program. Based on analysis, develop recommendations for program and service development or expansion.
Evaluate Neurosciences and Ortho/Spine Institute programs and services across the continuum. Identify gaps and develop a plan to fill these gaps through developing new programs or collaborating with other organizations.
Collaborate effectively across all Neurosciences and Ortho/Spine Institute clinical programs to develop and/or enhance programs and service delivery in a coordinated way to best serve patients and the community.
Responsible for the development and/or implementation of evidence-based, best practice clinical protocols across the organization, in collaboration with Regional and System collaboratives, to improve health outcomes across the continuum.
Work with key administrative and physician leaders to gain consensus. Provide appropriate support for implementation in conjunction with key stakeholders.
Collaborate with Finance and Managed Care to develop new financing models to connect program strategies in support of affordability, high quality and coordination of care (e.g., bundled payments).
Collaborate with clinical operations to assure the effective and efficient delivery of services including patient satisfaction, physician satisfaction, quality, workforce planning, and standardization.
Responsible for development of clinical programs in coordination with the Saint John’s ELT and Executive Medical Director.
Defines clinical services based on market and data analysis, identifies greatest opportunity, and recommends appropriate infrastructure required to support new services and/or models of care.
Develop and coordinate program strategies for delivery of outreach services, including telehealth.
Represent program as a government, business and community liaison.
Represent services line/programs on key System, Region and Ministry committees to formulate strategies and tactics to achieve clinical performance improvement in health care delivery.
Establish priorities for program marketing development and outreach designed to support growth.
Develop and implement research strategies within program, monitor financial and scientific outcomes.
Identify strategic philanthropic priorities and partners with Foundations to achieve targeted goals.
Negotiate and maintain directorship, consultant and other physician agreements.
Assures that all regulatory requirements for the Neurosciences and Ortho/Spine Institute program are within compliance.
Partner with Philanthropy in raising funds to support strategic initiatives.
Required experience/education for this position include:
Bachelor's Degree in Health care, business or related field.
Demonstrated experience and success developing and implementing innovative clinical program growth strategies, physician and payer alignment, and consumer engagement models in a highly competitive and complex market environment.
Experience building clinical programs across the continuum of care, including ambulatory, acute and post-acute care, medical group, home and community-based sites.
Leadership skills including ability to prioritize and organize work; flexibility and agility to process information and adapt quickly to a changing healthcare environment; create goals and accountability; lead projects from concept to implementation in a timely manner; and achieve results.
Demonstrated experience creating a culture of excellence, including quality and service improvement.
Strong customer focus with physicians, management, colleagues, internal and external stakeholders.
Financial management skills including healthcare budgeting and financing, pricing, revenue optimization, reimbursement and payment models, and cost management.
Familiarity with business intelligence tools including benchmarking best practices, data tracking and monitoring outcomes; experience developing and implementing balanced scorecards. Understands the importance of data quality, transparency and privacy concerns.
Skills in change management, Six Sigma, Lean and/or other continuous performance improvement techniques.
Understand and be comfortable in a complex matrix structured organization.
Strong strategic planning, business development, physician relations, project management and business skills.
Strong communications, interpersonal relations and team building skills are a requirement for internal and external purposes.
Preferred experience/education for this position include:
Master's Degree in Health care, business, organizational leadership or related field.
5 years of progressive management experience in healthcare, preferably with in-depth knowledge specific to clinical program areas across the continuum.
Experience leading teams, group facilitation, event management and project management.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Leadership
Location: California-Santa Monica
Req ID: 307438