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Providence Health & Services Manager Onsite Access in Santa Monica, California


Providence is calling a Manager On-Site Access to Providence Saint John’s Health Center in Santa Monica, CA.

We are seeking a Manager On-Site Access to be accountable for the 24/7 operational leadership of the on-site Access Services staff. Hospital Access Services departments facilitate patient, visitor and provider interactions within their ministry including access to both information and care; this position is responsible for oversight and leadership of all areas of department operations, and ensuring adherence to regulations, facilitating appropriate disaster response, as well as coordination with facility clinical and administrative leadership for processes integrated with Access.

In this position you will:

  • Manage Access Services on-site operations with focus on accurate registrations, superior customer service, high employee satisfaction and maximized reimbursement.

  • Ensure Access Services departments are adequately staffed at all times to facilitate patient care including providing 24/7 on-call support to resolve staffing or emergent department issues.

  • Track KPI’s, metrics and take action on outcomes including data accuracy, patient satisfaction, compliance measures/requirements, POS collections and patient wait times to maximize performance and ensure Revenue Cycle goals are met or exceeded.

  • Operational responsibility of all departmental budgets within leadership scope including budget development, monitoring, cost approval, reconciliation of expenditures and discrepancies.

  • Ensure department compliance with Federal, State and local laws, standards and regulations.

  • Represent Access Services and Revenue Cycle at facility-based meetings so that Access/Revenue functions are integrated with facility processes to optimize outcomes and the patient experience.

  • Maintain primary responsibility for department disaster and contingency planning; develop and mentors Supervisor(s) and staff.


Required qualifications for this position include:

  • Bachelor’s degree; equivalent combinations of education and experience may be considered in lieu of the degree requirement.

  • Five (5) plus years overall experience in integrated healthcare system in any aspect of access services or related position, including three (3) plus years’ experience in management.

  • Working knowledge of Revenue Cycle processes with emphasis on Front End including Registration, Scheduling and Insurance Verification and reimbursement contracts

  • Demonstrated knowledge of HIPAA, CMS, EMTALA and JC rules and regulations; monitoring and adherence to regulatory requirements including HIPAA, CMS, JC, EMTALA and others.

  • Standardizing complex and disparate practices and maintaining common processes.

  • Process improvement methodology, change management, operational improvement in complex systems.

  • Flexible staffing models including staff scheduling to volume and cross-training to optimize productivity and employee satisfaction.

  • Mentoring and coaching/counseling; optimizing workflow processes with emphasis as they relate to complex computer systems.

  • Leadership ability to build and maintain high functioning teams.

  • History of proactively identifying, resolving and escalating issues that impact business outcomes.

  • Demonstrated strong and persuasive verbal, written and interpersonal communication skills, showing good decision-making skills based upon a mixture of analysis, experience, and judgment.

  • Flexibility in undertaking travel both in and out of state.

Preferred qualifications for this position include:

  • Bachelor’s degree in a healthcare related field.

  • Epic Healthcare Systems experience.

  • Certified Healthcare Access Manager (CHAM) or Certified Revenue Cycle Professional (CRCP).

About the hospital you will serve. Providence Saint John’s Health Center in Santa Monica, California, is part of Providence Health & Services, an integrated, not-for-profit network of hospitals, care centers, medical clinics, home health services, affiliated services and educational facilities in the western United States. Founded in 1942, Providence Saint John’s Health Center enjoys a reputation for clinical excellence across many disciplines. The 266-bed health center has a medical staff of more than 900 physicians, 1,800 employees and a host of volunteers who share a commitment to providing quality care for all.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Business Professional

Location: California-Santa Monica

Req ID: 235801