Providence Health & Services Patient Care Representative I in Santa Monica, California
Providence is calling a Patient Care Representative I (Full Time/Day Shift) at our Providence Saint John's Medical Foundation location in Santa Monica, CA.
In this position you will:
Under the general supervision of the Practice Site Manager, the Patient Care Representative I is responsible for the administrative duties of the facility.
Manage patient flow through intake and check-out, answering incoming calls and routing appropriately, scheduling, obtaining authorization approvals, collecting payments, and other related duties as the job requires.
Collaborate with other clinical and administrative staff to provide coordinated and patient-centered care to Saint John's Medical Foundation patients.
Required qualifications for this position include:
1 year experience in customer service role, with an emphasis on interfacing with the public.
1 year experience in Medical office.
Ability to deal effectively with many people across a broad range of cultural backgrounds and ages.
Ability to work independently with little or no supervision.
Proficient in P.C. software applications including, Microsoft Word, Excel, PowerPoint, Access, Outlook, etc.
Ability to prioritize, organize and coordinate work.
Ability to work effectively with many people at various levels of the organization.
Excellent oral and written communication skills.
Ability to handle multiple tasks and appropriately prioritize.
Ability to clearly communicate with internal and external customers, including, but not limited to, patients, co-workers, management, physicians, and visitors.
Ability to maintain patient confidentiality and privacy in accordance to hospital policy.
Preferred qualifications for this position include:
- Spanish speaking strongly preferred
About the location you will serve:
Providence Health & Services is further developing its physician integration strategy. As part of this growth, Providence Saint John’s Medical Foundation came into flourishing. Saint John’s Medical Foundation is an integrated, not-for-profit network of medical clinics and affiliated services, servicing the greater Santa Monica and Los Angeles area. The Foundation is expected to continue to grow in the next several years, bringing with it facilities, staff and physician growth to support that objective.
We offer a full comprehensive range of benefits - see our website for details
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Patient Services
Location: California-Santa Monica
Req ID: 239910