Providence Health & Services Practice Manager I in Santa Monica, California
Providence is calling a Practice Manager I, (Full Time/Day Shift) to Providence Saint Johns Medical Foundation in Santa Monica, CA.
We are seeking a Practice Manager I who will provide ongoing leadership for the development and implementation of management and patient care systems to assure cost-effective and quality operations within Providence Medical Institute (PMI). Specific responsibilities include managing day-to-day operations, with an emphasis on patient care delivery, high quality customer service, patient satisfaction, staffing, budgeting and efficient allocation and use of available capital and human resources. May oversee multiple clinics or departments to include specialty clinics or patient care programs within the Providence Medical Institute. The Practice Manager I works with PMI clinic leadership to carry out organizational goals and strategic integration of care and clinical practices to provide an optimal patient experience. Develops successful interactions with clinic physician leadership and staff physicians to carry out clinic and organizational mission, goals and objectives. Leads staff to ensure that patient care services are provided in a timely manner which are sensitive to the patient's physical, psychological, and spiritual needs. Ensures compliance with established clinical policies and procedures. Participates in PMI-wide special projects, committees or task forces as requested. Possesses fundamental clinic practice management and leadership knowledge and skills, particularly mentoring, coaching, and conflict management and resolution, with effective facilitation of difficult conversations.
In this position you will have the following responsibilities:
Oversee the daily operations of the support staff in a clinic, including access, scheduling, patient flow, telephones, information systems, medical records, patient care, etc.
Overall responsibility for recruitment, orientation, retention, training, compensation, employee relations, disciplinary processes, terminations and performance management of all clinic support staff
Analyze monthly statistical reports on clinic production and revenues. Recommends and implements process improvement plans to address areas of deficiency. Develops and monitors clinic operating budgets. Assures clinic operates within budget
Oversee accounts payable, purchasing, payroll, billing and collection functions for the clinic
Assist with recruitment of providers
Oversee clinic participation and compliance in all PMI and PH&S programs
Overall responsibility for quality and medical management programs for the clinic. Assures compliance with programs
Develop and maintain effective and professional relationships with all patients, staff, and providers
Overall responsibility for identifying and addressing patient concerns and complaints in an appropriate, timely manner and in accordance with PMI guidelines. Reviews and responds to patient satisfaction data. Recommends and implements process improvement to address areas of deficiency
Coordinate marketing materials and programs with PMI Marketing Department
Oversee the maintenance of the clinic building, offices and equipment
Overall responsibility to assure appropriate inventory and ordering of office and medical supplies
Oversee communication between patients and the Physician Billing Office, including financial arrangements and charity care requests as needed
Is an active member of the Management Team and contributes to its success by participating and collaborating with all Management Team members. Participates in committees and meetings as deemed necessary
Required qualifications for this position include:
Minimum of two (2) years supervisory and/or management experience within a healthcare environment, medical group Previous work experience developing key relationships within an integrated delivery system such as hospital, health plan and support departments
Know and apply fundamental concepts, practices and procedures of practice management
Carry out and may contribute to the strategic plans of the organization in accordance with the directives of executive management
May contribute to creation and revision of policies and procedures for PMI as a whole
Under closer supervision with less latitude for unreviewed action or decision making than Practice Manager II and Practice Manager III
Ability to resolve routine questions and problems and consults on more complex issues with Director/higher levels
Ability to appropriately assess and take action when Director and/or other parties need to be informed and/or consulted on matters
Develop operational improvements for clinic or department
Knowledge and application of health care environment, medical office policies and procedures, general accounting procedures and human resource management practices
Excellent effective written communication, verbal communication, and interpersonal skills
Ability to identify and solve problems, make decisions, and implement changes
Ability to prioritize, organize and coordinate work activities
Develop successful interactions with clinic physician leadership and staff physicians to carry out clinic and organizational mission, goals and objectives
Demonstrate ability to successfully develop key relationships within an integrated delivery system such as hospital, health plan and support departments
Knowledge of Practice Management Systems and Electronic Medical Records
Demonstrate fundamental management and leadership skills, particularly mentoring, coaching, and conflict management and resolution, with effective facilitation of difficult conversations
Personal style which emphasizes openness, visibility and approachability, which contributes to morale building
Excellent listening and follow-through abilities and a willingness to accept constructive criticism
Ability to travel between facilities in an efficient and effective manner
Preferred qualifications for this position include:
Bachelor's Degree in Business Administration, Healthcare Administration, Nursing or related field
California State RN license
About the location you will serve:
Providence Health & Services is further developing its physician integration strategy. As part of this growth, Providence Saint John’s Medical Foundation came into flourishing. Saint John’s Medical Foundation is an integrated, not-for-profit network of medical clinics and affiliated services, servicing the greater Santa Monica and Los Angeles area. The Foundation is expected to continue to grow in the next several years, bringing with it facilities, staff and physician growth to support that objective.
We offer a full comprehensive range of benefits - see our website for details
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Clinical Lead Supervisor/Manager
Location: California-Santa Monica
Req ID: 244106