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Providence Health & Services Registrar Emergency Department in Santa Monica, California

Description:

Providence is calling a Registrar Emergency Department ( Full time/Night shift ) to the Providence Saint John's Health Center in Santa Monica, CA.

We are seeking a Registrar for ED to be responsible for securing appropriate patient account reimbursement by obtaining complex demographic, insurance and medical information and ensuring this is documented timely and accurately.

KEY METRICS

• Quality of work standards met.

• Productivity work standards met.

• Customer service standards met.

• Compliance standards met.

KEY CHALLENGES

• Maintain consistent productivity and quality of work in a challenging, fast paced and rapidly changing environment with frequent interruptions.

• Consistently provide superior customer service that meets or exceeds the expectations of patients, visitors, physicians and PH&S staff, including during periods of high patient volumes or stressful situations.

• Perform independently while multitasking, problem solving, and exercising good time management skills in a fast-paced environment.

In this position you will:

  • Assess patient ability to complete the admission process prior to receiving services or going to their hospital rooms, ensuring patients are registered in a timely manner, accounts are complete, compliant, and billable and do not require rework or intervention

  • Request, collect and document co-pays from patients effectively and efficiently within EMTALA guidelines where applies; present ABN’s and ensure signatures are obtained

  • Provide armbands in a timely manner and verify all information on the armband with patient to ensure accuracy; escort and/or direct patient appropriately once registration completed

  • Secure patient's valuables in accordance with PH&S procedures, providing appropriate validation documentation and storing valuables in safe as needed; return valuables to patients at discharge and complete valuables log

  • Ensure all relevant documentation is scanned and order entry tasks are completed timely and accurately; process in-house patient work queues timely and accurately

  • Ensure forms are filled in promptly and accurately for worker comp/labor and industries patients and follow through with patients for signature and completion

  • Maintain accurate, clear, concise, and complete account notes and other relevant information; closely adhere to set schedules and handle time standards

  • Courteously and professionally responding to multiple phone calls and requests that often occur simultaneously

  • Collaborate with other departments such as surgical services OR manager, front desk supervisors, service line supervisors, and other supervisory personnel regarding scheduling, resource or staffing conflicts

  • Ensure all computer system entries are completed accurately and timely

  • Maintain accurate, clear, concise, and complete account notes and other relevant information

  • Promote PH&S as a premier service organization by treating customers with compassion and respect

  • Identify, resolve and escalate major issues and service failures that impede success

  • Maintain confidentiality of all patients’ demographic, medical, and financial information, ensuring proper handling and disposal of confidential documents and adherence to HIPAA

  • Comply with all applicable Federal, State, and local laws, regulations, and requirements as well as PH&S policies and procedures in all aspects of job performance

  • Required to think independently and to identify and make complex decisions in a fast-paced environment

Qualifications:

Required qualifications for this position include:

  • Demonstrated outstanding customer service experience

  • 1 year experience in a hospital or medical office setting

  • Clerical and computer experience

  • Organizing and planning experience

  • Knowledge of HIPAA rules and regulations; compliance with all applicable Federal, State, and local laws, regulations, and requirements

  • Confidentiality of all patient demographic, medical, and financial information, ensuring proper handling and disposal of confidential documents and adherence to HIPAA

  • Ability to establish priorities, organize work, be detail oriented and follow through, particularly due to the impact to the patient if duties are not performed in a timely and accurate manner

  • Ability to identify and solve complex problems

  • Ability to perform multiple tasks simultaneously and work effectively with interruptions

  • Ability to be patient, caring and understanding in dealing with patients who may be upset, confused or difficult

  • Ability to learn quickly, as technology requirements change

  • Ability to read, understand and follow oral and written instructions

  • Demonstrated service excellence with patients, families, sponsors, caregivers and team members

  • Proven effective and respectful face-to-face, telephone and interpersonal communication skills

  • Proven sound judgment and ability to work within delegated authorities

  • Demonstrated ability to appropriately resolve and escalate issues

  • Proven excellent attention to detail with a focus on quality

  • Proven ability to work collaboratively in a team environment in a positive and professional manner

  • Demonstrated ability to effectively manage time and achieve results in a fast paced environment

  • Demonstrated knowledge of HIPAA rules and regulations

  • Demonstrated ability to perform in alignment with company mission and values

Preferred qualifications for this position include:

  • Some college level course work

  • College level course work, particularly Medical Terminology or Medical Assistant coursework

  • Registrar and third party payor experience

  • Basic knowledge of insurance and managed care payors, healthcare registration, Medicare Secondary Payor, EMTALA and ABN

  • Knowledge of CPT and ICD9 coding and medical terminology

  • Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Specialist (CRCS)

About the hospital you will serve:

Providence Saint John’s Health Center in Santa Monica, California, is part of Providence Health & Services, an integrated, not-for-profit network of hospitals, care centers, medical clinics, home health services, affiliated services and educational facilities in the western United States. Founded in 1942, Providence Saint John’s Health Center enjoys a reputation for clinical excellence across many disciplines.

The 266-bed health center has a medical staff of more than 900 physicians, 1,800 employees and a host of volunteers who share a commitment to providing quality care for all.

We offer a full comprehensive range of benefits - see our website for details

http://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Night

Job Category: Patient Services

Location: California-Santa Monica

Req ID: 248181

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