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Providence Health & Services Scheduler in Santa Monica, California

Description:

Providence St. Joseph Health is calling a Scheduler to our location in Santa Monica, CA.

We are seeking a Scheduler to be accountable for scheduling various types of patient appointments from simple office visits to complex procedures, including coordinating schedules with multiple providers and other specialized resources. The Scheduler must be able to display professional interpersonal skills and presence when communicating with physicians, staff and the public; as the front-line customer service representative, upholding and exhibiting the core values in all communication.

In this position you will:

  • Have contact with patients and providers, by telephone or in person, interviewing all with courtesy and demonstrated service excellence to create appointments and schedule procedures for specialized resources.

  • Respond to multiple phone calls and requests that often occur simultaneously in a courteous and professional manner.

  • Complete registration, verifying demographics and insurance, at the time of scheduling.

  • Collaborate with other departments regarding scheduling, resource or staffing conflicts.

  • Transcribe orders when applicable and/or link orders to patient appointments.

  • Ensure all computer system entries are completed accurately and timely.

Qualifications:

Required qualifications for this position include:

  • Demonstrated outstanding customer service experience.

  • 1 year of experience in a hospital or medical office setting.

  • Clerical and computer experience.

Preferred qualifications for this position include:

  • Some college level coursework.

About the hospital you will serve.

Providence Saint John’s Health Center in Santa Monica, California, is part of Providence Health & Services, an integrated, not-for-profit network of hospitals, care centers, medical clinics, home health services, affiliated services and educational facilities in the western United States. Founded in 1942, Providence Saint John’s Health Center enjoys a reputation for clinical excellence across many disciplines. The 266-bed health center has a medical staff of more than 900 physicians, 1,800 employees and a host of volunteers who share a commitment to providing quality care for all.

We offer a full comprehensive range of benefits - see our website for details

http://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Administrative (Clinical)

Location: California-Santa Monica

Req ID: 232784

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